Return & exchange

Return & exchange

Purchases made at our locations or Online purchases and made through are valid for exchange only within 7 days of the shipping date disclosed in the invoice.

The shipping address for exchanges will be available on your invoice and customers are responsible for shipping and insurance costs. All merchandise must be in PERFECT condition and returned in the original EUROGEMS wrapping including its tags and any boxes or packaging material.

Please request your exchange by email to [email protected] including your order number and a detailed explanation for the return.

If you require a return within the 7 day period from the date of purchase, all above conditions apply plus a 15% Restoking Fee will be assessed based on the sale price of the merchandise.

If you place your order with AFTERPAY and want to return the product, you will be charged 6% of the total order.

FREE Returns (In case of exchanging it for another jewel).

A member of our team will answer your concern as soon as possible

Abrir chat
💬 ¿Necesitas ayuda?
Hola 👋
¿Podemos ayudarte?